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May 21, 2020

Patient Collection Strategies in an Economic Downturn

Today many healthcare organizations are facing new levels of uncertainty as a result of the COVID-19 pandemic. While each organization is focused on caring for patients and keeping team members safe and healthy, providers cannot help but also be concerned about the impact this will have on other areas. This rapidly evolving pandemic has put pressure on all facets of healthcare, including clinical care, the revenue cycle, and personnel management.

With that said, it is imperative for providers to evaluate their communications and outreach programs to help ensure that all print, digital, and voice communications have a compassionate, empathetic, and respectful tone that acknowledges the patient’s new and often stressful situation. There are several steps providers can take now, and over the coming months, to help increase patient-collection outcomes and lower overall revenue risk.

By David Figueredo

David Figueredo is National Vice President of Sales, Technology Enabled Sales at Change Healthcare.

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