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Welcome to the Change Healthcare podcast.

Change Healthcare is inspiring a better healthcare system.

Whether you need to improve operational efficiency, optimize financial performance, or enhance the consumer experience, we offer the industry insight and innovative technology to help you meet your objectives.

Feb 16, 2021

Just 14% of organizations emerge from an economic downturn in better shape than they were before the slump, according to a recent study by the Harvard Business Review. But the study also found that companies that adopted a “progressive focus” will outperform rivals during and after a downturn.

On today’s podcast, Kevin Brooks and Jeanette Flom consider the role of digital transformation as a strategy to help organizations emerge from the downturn stronger and better prepared for the future of healthcare.

Today's panel: Kevin Brooks is senior vice president of marketing at Change Healthcare. Jeanette Flom is senior vice president of client engagement at AVIA.

Kevin and Jeanette cover:

  • Digital transformation and the COVID-19 pandemic
  • Unlocking digital strength in an economic downturn
  • Three strategic pillars to improving digital patient experiences
  • Increasing back-office efficiency with digital innovation
  • The differences between digital projects and a digital organization
  • Setting priorities for digital transformation efforts
  • The role of digital in the changing nature of healthcare

Episode Resources

  1. Jeanette Flom’s bio
  2. Kevin Brooks’ bio
  3. AVIA Health
  4. AVIA Connect
  5. 4 Ways to harness Digital Solutions
  6. A Playbook to “Being Digital” in Healthcare
  7. Roaring Out of Recession
  8. Change Healthcare Industry Insights
  9. COVID-19 Updates and Resources
  10. COVID-19 Updates Newsletter
  11. Change Healthcare Insights Newsletter

Show Resources